At Shop Custom Papers, we understand that timely delivery is essential to your business. Whether you are ordering custom butcher paper, deli paper, wax paper, greaseproof paper, kraft paper or other printed paper products, we aim to manufacture and dispatch every order as efficiently as possible.

This Shipping Policy explains our order processing procedures, production times, delivery methods, estimated delivery times and customer responsibilities.

Order Processing

Every order placed with Shop Custom Papers is manufactured according to the customer’s approved specifications.

Before Production Begins

Production normally begins once we have received:

• Confirmation of the required payment
• Final artwork approval, where applicable
• Complete order details and product specifications

Once all the necessary information and approvals have been received, your order will be scheduled for production.

Production Time

As our products are made to order, production times may vary depending on several factors.

Factors Affecting Production Time

• Product type
• Order quantity
• Printing complexity
• Finishing requirements
• Seasonal demand and current production capacity

Our standard production time is generally 8–12 working days after final artwork approval and payment confirmation.

Larger orders or products requiring specialised customisation may take longer to manufacture. If additional production time is required, we will endeavour to inform you.

Rush Orders

If you require your order earlier than our standard production schedule allows, expedited production may be available depending on our current manufacturing capacity.

Rush orders are assessed individually and may incur additional charges.

Please contact our sales team before placing your order if you have a specific deadline. Any revised production or delivery estimate will be confirmed before the order proceeds.

Shipping and Delivery Methods

We work with established delivery partners to arrange the safe and efficient delivery of our products.

Delivery Method Selection

The delivery method may depend on:

• Parcel or consignment size
• Shipment weight
• Delivery destination
• Required delivery timeframe
• Availability of suitable delivery services

We will select an appropriate delivery method based on the order and destination.

Shipping Coverage

Shop Custom Papers serves customers throughout the United Kingdom and may also offer international delivery to selected destinations.

Delivery availability depends on the destination, local import regulations and the services available through our delivery partners.

If you are ordering from outside our usual delivery areas, please contact our team before placing your order to confirm availability.

Shipping Charges

Standard shipping is free, unless otherwise stated in your quotation or order confirmation.

If any additional delivery charges apply to a particular order, these will be communicated before the order is confirmed.

Estimated Delivery Times

Estimated delivery times begin once production has been completed and the order has been dispatched.

Factors Affecting Delivery

Delivery times may vary depending on:

• Delivery destination
• Delivery company performance
• Customs clearance for international shipments
• Weather conditions
• Bank holidays and public holidays
• Unexpected transport or operational disruptions

Delivery estimates are provided for planning purposes and are not guaranteed dates unless expressly agreed otherwise.

Where possible, we will provide an updated estimate if we become aware of a significant delay.

Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

You can use the tracking details to monitor the progress of your delivery through the relevant delivery company’s tracking system.

Tracking information may take some time to appear after dispatch, depending on the delivery company’s systems.

Delivery Address Accuracy

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please check the following details carefully:

• Recipient’s name
• Business name, where applicable
• Street address
• Flat, unit or suite number, where applicable
• Town or city
• County, where applicable
• Postcode
• Country
• Contact telephone number

Incorrect or incomplete delivery details may cause delays, failed delivery attempts or additional charges.

If an address error is identified, please contact us as soon as possible.

Address Changes

Delivery addresses can generally only be amended before an order has been dispatched.

Once the order has been handed over to the delivery company, changes may not be possible. Any redirection or address amendment may also incur additional charges imposed by the delivery company.

Split Shipments

Large orders may be dispatched in multiple consignments where necessary because of parcel size, weight restrictions, manufacturing arrangements or delivery requirements.

Where applicable, tracking details will be provided for each consignment.

If your order arrives in several deliveries, please check the relevant tracking information before reporting missing items.

International Shipping

Shop Custom Papers may offer international delivery of custom-printed paper products to selected countries.

International Delivery Responsibilities

International deliveries may be subject to local customs requirements, import regulations and additional charges.

These may include:

• Customs duties
• Import VAT or other applicable taxes
• Customs clearance or brokerage fees
• Government processing charges

Responsibility for these charges will depend on the agreed delivery terms and applicable law. Where the customer is responsible for such charges, they must be paid to the relevant authority or service provider.

Customers should check any applicable import requirements before placing an international order.

Customs Delays

International shipments may be delayed because of customs inspections, documentation requirements or clearance procedures.

Shop Custom Papers cannot control the processing times of customs authorities. We will, however, make reasonable efforts to assist with shipment enquiries where appropriate.

Estimated international delivery dates may change if customs clearance takes longer than expected.

Damaged Deliveries

If your order arrives visibly damaged, please notify us as soon as reasonably possible.

What to Do

• Inspect the parcel or consignment upon delivery.
• Where possible, record any visible damage to the outer packaging.
• Take clear photographs of the packaging and affected products.
• Keep the original packaging until the matter has been investigated.
• Contact our customer support team, preferably within 3 working days of delivery.

Prompt notification helps us investigate the issue and, where appropriate, liaise with the delivery company.

This requested reporting period does not remove or restrict any statutory rights you may have under applicable UK law.

Lost or Missing Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

Investigation Process

We will endeavour to assist by:

• Checking the available shipment and tracking information
• Contacting the delivery company where appropriate
• Requesting a delivery investigation when necessary
• Updating you on the outcome and available next steps

If a shipment is confirmed as lost, we will review the circumstances and arrange an appropriate resolution in accordance with the agreed order terms and applicable law.

Any decision concerning replacement products or refunds will take account of the investigation and the rights available to the customer.

Delivery Delays

We make every reasonable effort to meet the estimated production and delivery dates provided to customers. However, delays may occur because of circumstances beyond our reasonable control.

Common Causes of Delays

• Severe weather
• Transport or distribution disruptions
• Customs inspections
• Natural disasters
• Bank holidays and public holidays
• Delivery company operational issues
• Government restrictions

If a delay occurs, we will endeavour to provide relevant updates and assist with tracking the order.

Delays will be assessed according to the circumstances, the agreed order terms and applicable UK law. Nothing in this policy excludes any remedies to which a customer may be legally entitled.

Refused Deliveries

If a customer refuses a delivery without an agreed reason or prior arrangement, this may result in additional delivery, storage or return transport costs.

As custom-printed products are manufactured specifically for individual customers, they may not be suitable for resale or restocking.

Any consequences of a refused delivery, including the availability of a refund, will depend on the circumstances, the agreed order terms and applicable law. This policy does not remove any statutory rights the customer may have.

Responsibility for Goods in Transit

Responsibility for goods during delivery will be determined by the agreed order terms and applicable law.

We will handle reports of loss, damage or incorrect delivery in accordance with our obligations and the customer’s applicable rights.

Customers are encouraged to inspect deliveries promptly and report any concerns as soon as reasonably possible.

Circumstances Beyond Our Reasonable Control

Shop Custom Papers will make reasonable efforts to fulfil orders and arrange delivery as agreed. However, circumstances beyond our reasonable control may affect production or delivery schedules.

Examples include:

• Natural disasters
• Floods and fires
• Pandemics
• Industrial action
• Power failures
• Transport interruptions
• Government restrictions or actions
• War or civil unrest

Where such circumstances arise, we will take reasonable steps to minimise disruption and communicate significant delays to affected customers.

Any rights or obligations that cannot lawfully be excluded remain unaffected.

Customer Support

If you have questions about production progress, dispatch dates, delivery estimates, tracking information or special delivery arrangements, please contact our customer support team.

We aim to provide clear communication and dependable support throughout the order and delivery process.

Policy Updates

Shop Custom Papers may update this Shipping Policy from time to time to reflect changes to our services, delivery arrangements or legal obligations.

The latest version will be published on this page. Changes will apply in accordance with applicable law and any relevant order terms.

We encourage customers to review this policy periodically.

Contact Us

If you have questions about shipping, delivery estimates, tracking information, damaged parcels or special delivery requests, please contact our customer support team through the Contact Us page on our website:

Shop Custom Papers UK

We appreciate your business and are committed to providing reliable delivery arrangements and responsive customer support for your custom paper packaging orders.