Welcome to Shop Custom Papers. Your privacy is important to us, and we are committed to protecting the personal information you share when using our website and services. This Privacy Policy explains how we collect, use, store and protect your information when you visit Shop Custom Papers or place an order for our custom-printed paper products.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where applicable, we will process your personal information in accordance with the relevant data protection laws. Please read this policy carefully to understand how we handle your information.

Information We Collect

To provide our services effectively, we may collect different types of information depending on how you interact with our website.

Personal Information

When you request a quotation, place an order, subscribe to our newsletter or contact our customer support team, we may collect the following information:

• Full name
• Company name
• Email address
• Telephone number
• Billing address
• Delivery address
• Payment information
• Tax information, where applicable

We use this information to process orders, communicate with customers, manage payments and arrange the delivery of products.

Order Information

When you purchase custom paper products, we may collect details relating to your order, including:

• Product specifications
• Paper type and material
• Dimensions and sizes
• Order quantities
• Printing preferences
• Uploaded artwork and design files
• Logo files
• Packaging requirements
• Delivery instructions

This information is used to prepare quotations, confirm specifications, manufacture your products and fulfil your order.

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time spent on the website
• Referral sources
• Cookies and similar technologies

We use this information to monitor website performance, understand how visitors use our website and improve the overall user experience.

How We Use Your Information

We use the information we collect to operate our business and provide our services effectively.

Your information may be used to:

• Process and manage orders
• Prepare and provide quotations
• Manufacture custom-printed paper products
• Confirm artwork and product specifications
• Arrange delivery of products
• Respond to customer enquiries
• Improve website functionality and performance
• Personalise your browsing experience
• Send order confirmations and delivery updates
• Provide information about new products or promotional offers, where permitted
• Prevent fraud and unauthorised activities
• Meet applicable legal and regulatory obligations

We process personal information for legitimate business purposes and, where required, on an appropriate lawful basis under applicable data protection legislation.

Payment Security

We take the security of your payment information seriously.

Online payment transactions are processed through third-party payment providers using appropriate security measures. Shop Custom Papers does not store complete credit or debit card details on its own servers, unless expressly stated otherwise in accordance with our payment processing arrangements.

We encourage customers to use secure internet connections when placing orders online.

Artwork and Design Files

Customers may upload logos, graphics, artwork and other design files for custom printing.

By submitting artwork, you confirm that you own the necessary rights to the design or have permission to use the submitted materials.

Shop Custom Papers is not responsible for copyright infringement arising from artwork supplied by customers. Customers remain responsible for ensuring that their submitted materials do not infringe the intellectual property rights of others.

Artwork and design files are used for quotation, proofing, production and order fulfilment. They will not be used for other purposes without appropriate authorisation or another lawful basis.

Cookies

Our website uses cookies and similar technologies to support functionality and improve your browsing experience.

Cookies may help us to:

• Remember your preferences
• Analyse website traffic and usage
• Improve website performance
• Provide relevant content
• Maintain secure login sessions
• Support essential website functions

You can manage cookies through your browser settings and, where provided, our website’s cookie consent tool. Some cookies may be necessary for the website to function correctly. Disabling certain cookies may affect website features.

Where required by law, we will obtain your consent before using non-essential cookies or similar technologies.

Third-Party Services

We may work with trusted third-party service providers to operate our business and deliver our services. These may include:

• Payment processors
• Delivery and shipping companies
• Website analytics providers
• Customer communication platforms
• Email marketing services
• Website hosting and cloud service providers

These providers may process personal information on our behalf where necessary to perform their services. We take reasonable steps to ensure that appropriate safeguards are in place to protect your information.

Where personal information is transferred outside the United Kingdom, we will take the steps required by applicable data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place.

Marketing Communications

If you subscribe to our newsletter or agree to receive promotional communications, we may send you:

• Product updates
• Industry news
• Promotional offers
• New product announcements
• Seasonal discounts

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting our customer support team.

We will send marketing communications in accordance with applicable UK data protection and electronic marketing laws.

Data Protection

We take reasonable administrative, technical and organisational measures to protect your personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Unauthorised alteration
• Unlawful disclosure
• Destruction

Although we take appropriate steps to protect your information, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

Information Sharing

We respect your privacy and do not sell your personal information to third parties.

We may share your information where necessary to:

• Process payments
• Manufacture and deliver orders
• Provide customer support
• Operate and maintain our website
• Comply with legal or regulatory requirements
• Establish, exercise or defend legal claims
• Prevent fraud and address security threats

We only share the information reasonably necessary for the relevant purpose and take appropriate steps to protect it.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfil customer orders
• Provide customer support
• Meet legal and regulatory obligations
• Resolve complaints and disputes
• Maintain appropriate business and financial records

The retention period will depend on the type of information and the applicable legal requirements. When personal information is no longer required, we will take reasonable steps to securely delete it or anonymise it.

Children’s Privacy

Our website and services are intended for individuals aged 18 and over.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child in circumstances where it should not have been collected, we will take appropriate steps to address the situation, including deleting the information where appropriate.

External Links

Our website may contain links to third-party websites for your convenience.

Shop Custom Papers is not responsible for the privacy practices, policies or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

Your Privacy Rights

Under applicable UK data protection legislation, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request the erasure of your personal information in certain circumstances
• Request the restriction of certain processing activities
• Object to certain types of processing
• Request a copy of your information in a portable format, where applicable
• Withdraw consent where processing is based on consent
• Complain to the Information Commissioner’s Office (ICO)

These rights are subject to certain conditions and exceptions under applicable law.

To exercise your rights or ask questions about how your information is handled, please contact us through our Contact Us page.

You can also find information about your data protection rights on the Information Commissioner’s Office (ICO) website.

Changes to This Privacy Policy

Shop Custom Papers may update this Privacy Policy from time to time to reflect changes in our business, website functionality or legal obligations.

Any updated version will be published on this page, together with a revised effective date where appropriate. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is collected, used or protected, please contact our customer support team through the Contact Us page on our website:

https://shopcustompapers.co.uk/

We are committed to respecting your privacy, protecting your personal information and providing reliable custom paper packaging services to businesses across the UK.